![]() ![]() How will you make sure this doesn’t happen again? Our focus throughout the outage was getting our customers back up and running as quickly as possible. In response, we disconnected the specific equipment and redirected traffic, which allowed our network and services to come back online over time as we managed traffic volumes returning to normal levels. #SAMSUNG S9 NAT PORT FORWARDING TETHERING UPDATE#We narrowed down the cause to a network system failure following a maintenance update to our core network, which caused a router malfunction early Friday morning. Identifying the root cause is a critical part of our work in a network impact like this. Services are restored and our network is fully operational to the standards you have come to expect. ![]() This is how all major carriers in Canada and globally service wireless and wireline customers. Our core network processes, transmits and connects data and voice traffic for all of our wireless and wireline (internet) customers across Canada. We’ve narrowed the cause of the outage on July 8, 2022, to a network system failure following a maintenance update to our core network, which caused a router malfunction early Friday morning. You do not need to contact us for the credit as it will be automatically applied to your account. We will be automatically crediting customers with the equivalent of five days service. Once again, we sincerely apologize for the impact this has caused our customers. ![]() Our network is now fully operational to the standards you have come to expect. To our valued customers – on Friday July 8th we experienced a network outage across both wireless and wireline services. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |